Home in Place welcomes feedback as a way to improve our service and accountability to applicants, tenants and their communities.
If you have had a great experience with us or a particular staff member, please tell us!
If you are a Home in Place applicant or tenant and are unhappy about a decision - you can appeal it by going through our internal complaints and appeals process.
More information on the process is available in the Home in Place Appeals Policy.
We hope that most complaints can be resolved by discussing it with the staff member. However, sometimes this may not be successful or you may not consider it appropriate to do so.
You may lodge a complaint by:
Home in place (New Zealand) Ltd
38A Liverpool Street Auckland CBD, AUCKLAND 1010 New Zealand
Ph 0800 124 663