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  • Home
  • About Us
  • Our Housing
    • South Auckland
    • Life Apartments Auckland
    • Victoria Avenue Whanganui
    • Westlight Glen Eden
    • Hareke Pa Palmerston Nth
    • Clayburn Road Glen Eden
    • Te Puna Wai Wainuiomata
    • Coming Soon | Nelson
    • Coming Soon | Palmerston
    • Coming Soon | Whanganui
  • Our Partners
  • Our People
    • Our Team
    • Tenant Story | Mae
    • Tenant Story | Riana
    • Tenant Story | Ciarra
    • Tenant Story | Hemi
    • Maori Wardens
    • Grow A Star
    • Liverpool Street Art
  • News and Publications
    • Tenant Newsletters
    • News and Publications
    • Annual Reports
  • Our Performance
    • Our Performance
  • Contact Us
    • Get in Touch
    • Feedback and Appeals
    • Help and Support

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Compliments and Feedback

Compliments and Feedback

Compliments and Feedback

 Home in Place welcomes feedback as a way to improve our service and accountability to applicants, tenants and their communities.


If you have had a great experience with us or a particular staff member, please tell us!



Let us know

Appeals

Compliments and Feedback

Compliments and Feedback

If you are a Home in Place applicant or tenant and are unhappy about a decision - you can appeal it by going through our internal complaints and appeals process.


More information on the process is available in the Home in Place Appeals Policy.


Find out more

Complaints

We hope that most complaints can be resolved by discussing it with the staff member. However, sometimes this may not be successful or you may not consider it appropriate to do so. 


You may lodge a complaint by:

  • calling 0800 124 663
  • emailing ComplimentsandComplaints@homeinplace.org
  • Completing the online form below 

Home in Place Complaints and Compliments Form

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Tenancy Policies

POL-8001 Appeals Policy (New Zealand) (WEB) (pdf)Download
POL-8019 Privacy Policy (New Zealand) (Web) (pdf)Download
FACT-8002 Use of CCTV NZ (WEB) (pdf)Download
POL-8012-External-Complaint-Handling-Policy-NZ-WEB (pdf)Download
POL-8025-63-Vehicle-and-Parking-Policy-NZ-WEB (pdf)Download

Home in place (New Zealand) Ltd

38A Liverpool Street Auckland CBD, AUCKLAND 1010 New Zealand

Ph 0800 124 663

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